The Humanagement "Ask A Question" feature gives users the ability to ask questions or seek clarifications or information on how to perform a task, all from the knowledge base.
Users are presented with the opportunity to ask a question when:
- They can't find an article related to a search using the search bar
- They need additional information on how to carry out a particular task.
How to access the "Ask a Question" button
To access the "Ask a Question" Button, please follow these easy steps:
Step 1
Log in to your Humanagement Account
Step 2
On the Navigation pane, click on Knowledge Base to reveal a drop-down menu.
Step 3
Click on "View All Articles." This will open your entire knowledge base directory.
Step 4
Scroll down to the bottom of the page to access the "Ask a Question" button.
Alternately, an "Ask a Question button will appear when a search prompt has no result in the directory.
How to Use the "Ask a Question" Button
Step 1
Click on the "Ask a Question" Button. This will reveal a small form to input the question title and assign it to anyone or specific individuals within your company.
Step 2
Click on "Ask Question."